Refund Policy
At Zenith, your satisfaction matters. You may request a return under the conditions below.
Return window
Contact us within 14 days of receiving your order to request a return.
Eligible items
- Items must be unopened, unused, and in their original packaging.
- For health and safety reasons, opened or used supplements cannot be returned or refunded, except where required by law.
Return shipping
Customers are responsible for return shipping unless the item arrived damaged, incorrect, or otherwise not as ordered. Use a trackable shipping method and keep the receipt.
Refunds
After we receive and inspect the return, we will email you with the decision. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.
Damaged or incorrect orders
Contact us promptly with your order number and clear photos of the package and product so we can review the issue.
Start a return
Email contact@support-zenith.com with your order number and the reason for your request. Do not send a return until you receive instructions from our team.